Privacy Policy

Your Privacy is Our Priority

Last Updated: December 2023

Introduction

At Havoc Flare Requistar Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Our Commitment: We adhere to the highest standards of data protection and comply with all applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information

  • Name, address, phone number, and email address
  • Payment information and billing details
  • Reservation and stay history
  • Preferences and special requests
  • Emergency contact information
  • Government-issued ID for verification purposes

Automatically Collected Information

  • Website usage data and analytics
  • IP address and browser information
  • Cookies and tracking technologies
  • Device information and location data (with consent)

How We Use Your Information

Reservations & Services

Process bookings, manage reservations, and provide personalized hotel services.

Billing & Payments

Process payments, manage billing, and maintain financial records.

Communication

Send confirmation emails, updates, and respond to inquiries.

Improvements

Analyze usage patterns to improve our services and website functionality.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Trusted partners who assist in hotel operations and services.

Legal Requirements

When required by law or to protect our legal rights.

Safety & Security

To protect the safety of our guests and staff.

Data Security

We implement comprehensive security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure payment processing systems
  • Regular security audits and updates
  • Access controls and staff training
  • Secure data storage facilities
  • Incident response procedures

Your Privacy Rights

Under Canadian privacy law, you have the following rights:

Access

Request access to your personal information we hold.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of your personal data (subject to legal requirements).

Withdraw Consent

Withdraw consent for marketing communications.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Cookie Type Purpose Duration
Essential Website functionality and security Session
Analytics Website usage analysis 2 years
Marketing Personalized advertising 1 year
Preferences Remember your settings 1 year

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

  • Guest Records: 7 years after your last stay
  • Financial Records: 7 years for tax and audit purposes
  • Marketing Preferences: Until you withdraw consent
  • Website Analytics: 26 months maximum

Privacy Contact Information

Privacy Officer

For privacy-related inquiries or to exercise your rights, contact our Privacy Officer:

privacy@havocflarequistar.info

+1 (416) 555-0147

Mailing Address
Havoc Flare Requistar Hotel
Privacy Department
1250 Bay Street
Toronto, ON M5R 2A5
Canada

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying notices during the check-in process

Your continued use of our services after any changes indicates your acceptance of the updated policy.